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Culturally Competent Nursing Care: A Cornerstone of Caring

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Help / FAQs


My Progress

The "My Progress" page, on the blue box located at the top right of each page, is an online record of your continuing education activities. This page displays each major section of the site, the status, and the date it was completed. From this page, you can also print your certificate at any time. If you are not a nurse, you may earn a Certificate of Participation that is also available from this page. You must complete the Curriculum Introduction and an entire Course to earn credits. You must pass each Posttest with a score of 70% or better. You can earn a total of 9 credits if you complete all three Courses and complete the Course Evaluations. You must have Adobe Acrobat installed to download your Certificate.

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Accessing Content

To maximize your learning experience, it is required that you follow this instructional path through the Web site:

  1. Read the "Curriculum Introduction" paying careful attention to:
    • The overview of the CLAS Standards and Courses.
    • The background information about the cases, nurses, and patients introduced in the modules.
  2. You need to begin with Course I and work through the Courses sequentially:
    • Course I: Delivering Culturally and Linguistically Competent Nursing Care
    • Course II: Providing Effective Communication and Language Assistance Services
    • Course III: Supporting Culturally and Linguistically Competent Organizations
  3. Each Course includes six modules. You must complete the modules in sequential order.

    If you attempt to jump ahead to a different module without completing a required task, you will receive a message that tells you the section that you must complete before moving forward.

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    Automatic Log-Out

    If you are participating in this course and you leave your computer idle for 45 minutes or more, the system will automatically end your session by logging you out. If this happens while you are filling out a form or answering a test, you will lose your answers and the system will prompt you to log-in again. This time limit is imposed to prevent someone else from clicking or submitting something to an 'open Web session' if you step away from your computer.

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    Submitting Questions and Comments

    Contact information:
    Office of Minority Health
    Email: Contact@ThinkCulturalHealth.hhs.gov
    Toll Free Telephone: (844) 899-8057, there is no extension necessary!

    General Questions:
    For general questions or comments, please fill out this form.

    Technical Questions:
    For technical support, please fill out this form.

    The Think Cultural Health team is available to answer questions Monday through Friday from 8am-4pm ET.

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    Updating Your Profile

    If you need to update information on the Registration form, begin by logging onto the site with your user name and password. On the blue box located at the top right of each page, click on the "Update Profile". You will see the original Registration form previously submitted. Begin updating your information and be sure to hit 'Submit' at the bottom of the page. Your password can also be updated by using this form.

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    Reference for the CLAS Standards

    The CLAS Standards are available through the continuing education site. Click on the 'CLAS Standards' link located on the left navigation bar to download a printable flyer of the CLAS Standards.

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    Are Nursing or Social Worker continuing education credits available for the curriculum?

    Cine-Med

    Yes, 9 continuing education credits are available for Registered Nurses. Some specifics regarding the credits are listed below:

    Nurses

    In support of improving patient care, this activity has been planned and implemented by Cine-Med and the US Department of Health and Human Services.
    Cine-Med is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

    This program is approved for 9.0 contact hours for nurses.

    Please note: Because this program is for independent study, contact hours earned through this CE are recognized by the State of California Board of Registered Nursing.

    Social Workers

    This program is approved by the National Association of Social Workers for Social Work continuing education contact hours. The following states do not accept National CE Approval Programs: CA, MI, NC, & WV.

    Approval #: 886474357-6496

    Expiration date: June 27, 2017

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    Are nursing credits available for nurses practicing in the state of California?

    Yes, 9 continuing education credits are available to nurses throughout the country. This program is classified as an enduring material and hence participants are eligible for credit in California.

    It should be noted that any CE program that is intended for nurses with licenses in the state of California, requires approval by the State Board. However, this statute only applies to live programs. Enduring/home study/independent study, whichever term you wish to use, are exempt from this state law.

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    For how long is the program accredited?

    The cultural competency curriculum models are currently, and for the foreseeable future, accredited for nursing continuing education credits.

    OMH is obligated per our accrediting agreement to post the expiration dates of continuing education programs, and this is common to other CME, CNE, or CEU accredited courses. We are committed to ensuring that the reaccrediting process is completed in a timely manner so that the deadline extension occurs in a transparent and seamless way for users.

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    The animations and video don't appear to be working correctly or at all.

    You may need to install or update your Flash Player to the latest version. You need to have Flash 8 or higher installed for the animations and video to work correctly. Click here External Web Site Policy to download the latest Flash Player.

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    How do I access my CNE/CEU certificate?

    To access your CNE/CEU certificate, please click the "My Progress" link from the blue box located at the top right of each page. At the top of this My Progress page, there is a blue box titled Certification. Select the "View/Print Certificate (PDF or HTML)" link and allow the certificate to download, which may take a few minutes.

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    Increasing font size

    To increase the size of the font, you may adjust the settings on your monitor to increase your screen resolution. If you have a mouse with a track ball, you may press down the control key and move the track ball to increase the font size as well.

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